We are committed to providing a high quality legal service to all our clients. If you feel that the service you have been given for any UAE Immigration or Visa application is not up to your expectations or below standards and you wish to make a formal complaint. Please follow the following guidelines in making any complaints, to ensure that we can respond back promptly.
Please email all the above details to firstname.lastname@example.org or by post to Management, Suite 3001, Silver Tower, Marasi Dr - Business Bay - Dubai - UAE
Management will write to you to acknowledge that we has received your complaint within 7 days. Management will then investigate your complaint and review the file.
Management will aim to respond to you with the decision of the investigation within 14 days, unless further investigation is required. In this situation we will give you a timeline for a response.
Once you have received a final response from our team and you confirm that you are satisfied with the proposed remedy, Management will confirm this in writing, setting out what has been agreed, within five working days of the date of your reply.
It is very important to us that you are satisfied with the work carried out behalf of our clients.